Creating a first-of-its-kind digital experience, blending heritage with modern technology for a luxury retailer.

Background

As part of its ambitious global reinvention, storied French department store Printemps embarked on its first U.S. initiative—transforming a landmark 55,000‑square‑foot space at One Wall Street into an experiential retail destination. With a 160‑year legacy of opulence in Paris, Printemps sought to fuse its classic Parisian heritage with a digitally empowered, modern customer experience tailored for the dynamic U.S. market.

The Ambition

In Printemps’ bold U.S. expansion, the iconic French luxury retailer sought a digital commerce platform that wasn’t just visually striking—but fundamentally transformative. With its rich 160‑year heritage, Printemps needed a digital solution that would forge an unprecedented, foundational connection between its storied legacy and the modern, omnichannel world.

The Challenge

Printemps aimed to create a digital ecosystem that would serve as the foundation for a unified luxury experience.

The challenge was threefold: first, establishing a seamless connection between the physical and digital retail environments through a robust platform that would set a new benchmark in luxury. Second, ensuring omnichannel consistency by developing a system capable of real-time communication across both digital and in-store touchpoints, delivering a smooth and intuitive customer journey. Lastly, the goal was to build a scalable, future-proof tech infrastructure that not only captured Printemps' timeless elegance but also adapted to evolving digital trends and customer expectations.

The Breakthrough

Designing the foundation of omnichannel luxury retail

L+R reimagined the digital commerce experience for Printemps, transforming a complex retail concept into a cohesive digital interface that blends the brand’s heritage with its future vision. By capturing the essence of Printemps’ legacy, we developed a seamless online experience that mirrors the atmosphere and elegance of the physical store, while integrating foundational connections with the store’s wayfinding system.

Rooms of the Store

Our design strategy focused on the unique identity of each store zone, creating distinct experiences for each area:

• Atelier & Repair: Custom displays with materials like Teign oak and maple showcase artisanal accessories.
• Beauty Corridor: A curated path featuring exclusive French beauty brands with minimalist design.
• Garconniere: A menswear section with vintage furniture, offering a relaxed, Parisian-inspired space.
• Salon Vert: An immersive beauty space blending natural elements with modern finishes.
• Sneaker Room: A dynamic, interactive space that serves as both a meditation and creative hub.
• Maison Passerelle: A luxury dining space where design and storytelling merge.
• Red Room & Red Room Bar: Iconic spaces, including a 1931 mosaic mural, transformed into a modern shoe salon and elegant lounge.
• Salle de Bains: A flexible beauty service area designed for relaxation and social interaction.
• Boudoir: A space for eveningwear and fine jewelry, blending new and vintage aesthetics.

Wayfinding Integration

Bridging Physical and Digital

A key element of our design was integrating wayfinding screens that connect directly to the website’s back office. These interactive touchpoints provide real-time navigation through the store, offering dynamic updates on promotions, events, and inventory. This integration ensures a seamless experience between online and in-store interactions, enhancing customer engagement and reinforcing the omnichannel luxury journey.